Internet Service Disclosures

Open Internet Disclosures:

These apply to all ITS Fiber Residential and Business Internet Services.

In order to provide our subscribers with easy-to-understand information about our Internet services, ITS Fiber has established the following section with information on network practices, a general description of our internet, and disclosure of commercial terms of our service and of our Internet Privacy Practices. With this information, as one of our subscribers, you will be able to make informed decisions about which of our services will best fit your needs.

Blocking

ITS Fiber does not block nor prevent a subscriber access to lawful content, applications, services or non-harmful devices subject to reasonable network management.

Throttling

ITS Fiber does not throttle, degrade or impair access to Internet traffic on the basis of content, application, service, or use of a non-harmful device subject to reasonable network management.

Prioritization

ITS Fiber does not directly nor indirectly favor any type of Internet traffic over other traffic. This applies to all prioritization methods such as traffic shaping, prioritization, or resource reservation that benefits an affiliate or in exchange of consideration, monetary or otherwise.

Congestion Management

ITS Fiber reserves the right to impose and enforce bandwidth usage thresholds based on individual broadband service plans limiting the amount of data you are able to upload and download within specific time periods. In order to enforce a bandwidth usage threshold policy, ITS Fiber reserves the right to do any of the following:

  1. temporarily reduce the speed at which Customer may send or receive data over the access network;
  2. impose charges for exceeding bandwidth limitations; or
  3. suspend or terminate Broadband Service accounts where data consumption is not characteristic of a typical user of a similar Broadband Services account as determined by ITS Fiber in its sole discretion.

Application-Specific Behavior

ITS Fiber provides its subscribers with full access to all the lawful content, services and applications that the Internet has to offer.

Device Attachment Rules

ITS Fiber supplies the modem to our subscribers in our service area in order to connect to our Internet services.

System and Network Security

Violations of system or network security are prohibited, and may result in criminal and civil liability. ITS FIBER will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include but are not limited to the following:

  1. Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
  2. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
  3. Interference with service to any user, host or network.
  4. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Disclosure of a General Description of the Service:

Service Technology – Our fiber-optic network is 100% underground, protected from weather elements, thereby increasing reliability. Our symmetric (equal upload and download speed) fiber-optic bandwidth connection will give you better, more consistent Internet performance for all your wired and Wi-Fi devices. ITS Standard High-Speed Internet is available in areas where fiber has not been constructed yet.

Latency and Access Speed – Latency is dependent on the network path, the transport providers in the path as well as the actual distance to the destination and performance of the destinations servers. Latency increases with distance of the route between the source and destination as well as any congestion on the route and it will decrease as actual speed increases. ITS Fiber’s Symmetrical subscribers should expect latency to most general internet sites in the range from 15-150 milliseconds. Actual attainable speeds for the DSL Internet services are determined by the distance from our electronics. All subscribers are informed as to what their maximum attainable speed will be in their area when the service is installed and tested.

Suitability of Service for Real-Time Applications – ITS Fiber provides its subscribers with full access to all the lawful content, services and applications that the Internet has to offer.

Offerings of Non-Broadband Internet/Data Services – ITS Fiber offers Voice, Special Circuits and Satellite Television.

Disclosure of Commercial Terms of Service:

Residential DSL Internet Only Monthly Prices (Mbps)

DSL3/1 DSL6/1 DSL16/1 DSL10/1 DSL16/3 DSL20/1 DSL20/3 DSL25/1 DSL25/3
$47.95 $52.95 $54.95 $59.95 $69.95 $64.95 $74.95 $69.95 $79.95

All Residential DSL Internet speeds are also available in bundles and the bundled rates are available upon request.

Residential Fiber Internet Only Monthly Prices (Mbps)

Symmetric 10 Symmetric 50
$49.50 $53.50

Our Residential Fiber Internet bundles have Symmetric speeds of 10 Mbps, 50 Mbps, 200 Mbps, 500 Mbps to 1 Gigabit and the bundled rates are available upon request.

Business Symmetric Fiber Monthly Prices

Business rates for 50 Mbps Symmetric to 1 Gbps Symmetric vary and are available upon request.

Usage-Based Fee – ITS Fiber does not have any usage-based fees at this time.

NRC Fees (early term, additional services, etc.) – ITS Fiber does have NRC fees which depend on the services ordered and the terms of the contracts. All of the NRC fees are fully disclosed before a customer/subscriber is obligated to any services provided by ITS Fiber.

Disclosure of the ISP’s Privacy Practices:

Privacy Statement

ITS Telecommunications Systems, Inc. (d.b.a. ITS Fiber) and ITS Fiber, LLC are committed to protecting its users’ privacy. Users should review this privacy policy to better understand ITS’ views and practices, and how they pertain to them as users of ITS’ web service.

What information does ITS collect?

We may collect two types of information; personal information and non-personal information. “Personal information” refers to information that is particular to you, such as, your name, address, phone number, fax number, and e-mail address. “Non-personal information” refers to information that does not by itself identify a specific individual. This information may include the Web Site’s uniform Resource Locator (“URL”) that you just came from, what browser you are using and your Internet Protocol (“IP”) address.

How do we collect information from you?

We do not collect personal information on this site without your knowledge and active participation. In general, you can visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact ITS directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support. Information is collected on this site in the following ways:

  •  Browsing our site We may collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the referring URL, your IP address, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
  • Cookies “Cookies” are small pieces of information that are stored by your browser on your computer hard drive. Our cookies do not contain any personally identifying information. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept cookies, you may not be able to register for e-mails or obtain remote access from ITS.
  • E-mail

As noted above, on this Web site, you are given the opportunity to send e-mail to us. We retain information in any e-mail that you send to us, such as your name, e-mail address, address, telephone number, etc. We may periodically send you e-mails or other company information. We will not send you e-mails if you have previously requested us not to do so and/or have no registered to receive them. How is your personal information used? ITS hopes to serve as the starting point for all its users’ local online needs. More importantly, it wants to deliver a compelling online experience that will keep users coming back to visit the service again and again. ITS uses the information supplied to it as a means to personalize portions of the service. Some of these personalized services are made available directly by ITS, while others may be offered by its content partners. In addition, ITS analyzes and evaluates user preferences comments, and criticisms of its offerings in order to make improvements to the present and future versions of the service. ITS uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better site experience in the future.

Who is collecting your information?

While you are on the ITS Web site, ITS may collect non-personal and e-mail information. In addition, we will provide links in this Website to third party Websites. We are not responsible for the third party Websites. We urge you to review carefully the privacy policies posted on these sites. We cannot guarantee the accuracy of the information found on these sites. Please be aware that ITS does not control, nor are we responsible for, the privacy policies of third parties or their Websites. This Privacy Statement applies only to ITS and the information we collect on our site.

With whom do we share your information?

As described above, some of your information may be shared with third parties by navigating to the third party Web site. In addition and with your prior authorization, we may, in the future, need to share certain personal information with other affiliated companies with who we have established business relationships. ITS will never willfully disclose individually identifiable information about its users to a third party without first receiving that user’s permission unless ITS believes, in good faith, that the law requires it or to protect the rights or property of ITS.

How does ITS protect your personal information?

ITS takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. ITS takes special care to protect the safety and privacy of young people using its services. The ITS site does not knowingly collect information about children and the majority of its site is not specifically directed to children. ITS believes that children should get their parents’ consent before giving out any personal information. ITS encourages parents and legal guardians to participate in their child’s experience on its Web site. Children should always ask a parent for permission before sending personal information to ITS, or to anyone on the Internet.

How do you provide consent?

By using our Web site, you agree with our Privacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information. How often are changes made to the Privacy Statement and how will you learn of the changes? ITS reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other actions as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

Inspections of Network Traffic:

Net Neutrality

Currently ITS Fiber monitors aggregate network utilization by sampling utilization, which is collected via SNMP traps, based on a five minute average. Traffic reports are reviewed monthly and bandwidth is allocated accordingly.

ITS Fiber does not routinely monitor activity of the Internet service accounts for violation of Acceptable Use Policy, however, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our Internet service. In the event that a customer violate the Acceptable Use Policy, ITS Telecom may, without limitation, restrict your access to its network, require that you obtain Expanded Services, including upgrading you to a higher class of Internet service, or immediately suspend or terminate your ITS Internet service. A copy of the completed Acceptable Use Policy can be found on www.itsfiber.com. We currently do not prioritize real time applications over non-real time.

Currently ITS provides our customers with an email filtering solution in an effort to protect customers from unwanted viruses and spam. Denial of service attacks are controlled by network devices.

Practices for Resolving Complaints & Questions from Consumers:

In the event of any dispute arising in connection with their Agreement, the parties shall use good faith efforts to arrive at an agreeable resolution through discussions. Discussions shall be conducted by individuals who have the absolute authority to resolve the dispute within their respective organizations. The party initiating the dispute shall provide written notice to the other party of such dispute. The Notice shall set forth in detail each element of the dispute, shall specifically reference documents or agreements relied upon in asserting the dispute and the remedy requested. Any matter not specified in the Notice shall be deemed waived for purposes of the negotiated discussions contemplated by this provision.

The parties shall negotiate in good faith for a period of thirty (30) days after the non-initiating party has received such notice of dispute.

If after such period the parties are unable to agree upon a resolution, then either party may initiate mediation in accordance with their Agreement.