General Billing Information

• Bills are mailed on the first of every month and payment is due by the 20th.

• ITS customers are charged for some services such as local telephone service, and Internet access one month in advance. (If you begin service in the middle of a billing cycle, you will be billed for that partial month and the month you pay in advance.) You are billed for long distance after calls are made, with each call itemized on your statement.

• Bills not paid by the 20th of the month are considered delinquent and a late fee will be imposed. Late payments may adversely affect your credit rating with ITS Fiber making an additional deposit necessary or causing service to be disconnected.


Ways to Pay:

Pay inperson Icon

In-Person:
Come to our business office to make your payment or use our convenient night-drop box.

Pay by mail Icon

By Mail:
Send payments to:
ITS Telecommunications Systems, Inc.
(d.b.a ITS Fiber)
P.O. Box 308 Indiantown, FL 34956

Pay online Icon

Pay Online:
Pay here on the ITS Fiber website.
Go to Account Login (top right of page) and select
My Account (business or resident) from the drop down menu. Then Login into your account.

Helpful Information

Do Not Call Registry

The Federal government created a national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at www.donotcall.gov or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.  Please note that it can take up to 30 days for your phone number to be actively listed in the registry.


Slamming

This is the illegal practice of changing a customer’s long distance service to another carrier without the customer’s consent or knowledge.

Here’s what to do if you’ve been slammed:

  1. Contact the unauthorized carrier to explain that you did not authorize any changes and request to be switched back to your original calling plan. Contact ITS Fiber to see if we can help.
  2. Demand that any charges for switching be removed from your bill. Under the Federal Communications Commission slamming rules, you are not required to pay for the first 30 days of any service after being slammed. If you have already paid, you can seek a reimbursement by filing a complaint. Contact your state public utility or service commission or the FCC for information on how to request a reimbursement. The FCC offers guidelines on what to do if you have been slammed and if you have already paid the bill. Log on to the FCC web site at http://www.fcc.gov/slamming.
Lifeline Assistance

Lifeline Assistance (for residential customers only)

The Florida Lifeline Assistance is a government program that helps make telephone and Internet service affordable to qualified customers in our state. ITS Fiber supports this program because we believe basic phone and Internet service is very important to our local residents. Through Lifeline, residential customers may receive a discount for phone service, Internet service or a bundle with both, but each household may only receive ONE discount of $9.25.

Qualifications - Am I Eligible For Lifeline? 

Customers requesting application for Lifeline benefits must participate in ONE of the following programs OR meet the Income Guidelines (see links to guidelines below).

Program Participation in one of these:

  • SNAP (Supplemental Nutritional Assistance Program; formerly Food Stamps)
  • Medicaid
  • SSI (Supplemental Security Income) •Federal Public Housing Assistance (FPHA)
  • Veteran's and Survivors Pension Program

Income Guidelines
To find out current income guidelines, visit the Public Service Commission’s Lifeline Web page:
Click here to view current income and eligibility requirements ENGLISH
Click here to view current income and eligibility requirements SPANISH (ESPANOL)


How Do I Sign Up?

  1. IF YOU ARE ELIGIBLE FOR LIFELINE THROUGH SNAP or MEDICAID, YOU CAN APPLY ONLINE AT:
    https://secure.floridapsc.com or for your convenience, visit ITS Business Office where we will have website access.

  2. IF YOU ARE ELIGIBLE FOR LIFELINE THROUGH SSI, FEDERAL PUBLIC HOUSING or THE VETERAN'S PENSION PROGRAM YOU MAY APPLY IN PERSON AT THE ITS TELECOM BUSINESS OFFICE.

If you apply in person at the ITS Business office, you must bring the following:

  • Government issued documents showing you are receiving benefits from one of the government agencies above.
  • Government issued document with your date of birth and the last four (4) digits of your social security number.
  • The name on your documentation must match the name on your ITS Fiber account.

*Note: If your government benefits are in a name other than what your identification shows, we will be unable to process your application.

Benefits – What Do I Get With Lifeline Program?

  • Monthly discount on basic service of $9.25 (a yearly savings of $111.00)
  • The discount is shown as a credit on your monthly ITS Telecom telephone bill.
  • Discount is on one telephone line per household at the principal place of residence.
  • Waiver of deposit for local service set up*
  • Long distance charges at 8.9¢ per minute
    • Optional toll restriction (long distance calls restricted) at no charge
    • Optional blocking of 900/976 numbers at no charge

*Deposit waived on new local service only. If customer has outstanding long distance (toll) debt, toll restriction is required.


How Do I Continue To Receive Lifeline Benefits? (Recertification) 

You must agree to RECERTIFY your eligibility for Lifeline EACH YEAR BY YOUR "ANNIVERSARY DATE". (The date you originally signed up for the Lifeline Program.) Your benefits will be discontinued when you no longer meet the eligibility requirements or when proof of eligibility is not received by the state. 

Click here for recertification applications:
English
Spanish


What Happens If I No Longer Qualify For Lifeline Benefits? 

You must notify ITS Telecom within 30 days that you are no longer eligible.


Lifeline Terms And Conditions

  • Lifeline is a federal benefit.
  • Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program.
  • Only one Lifeline service discount per household.
  • A household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses.
  • A household is not permitted to receive Lifeline benefits from multiple providers.
  • Violation of the one-per-household limitation constitutes a violation of the Lifeline rules and will result in the subscriber’s de-enrollment in the program.
  • Lifeline is non-transferable benefit and the subscriber may not transfer his or her benefit to any other person.

For additional questions, please contact us at 772-597-2111 or email csr@itsfiber.com