Hosted Call Center Solutions

ITS Fiber Hosted Contact Center

Increase Revenues and Build Trusted Customer Relationships With Our Powerful Call Center Software.
 
Powered by Telax, our Hosted Contact Center offers more functionality than traditional hardware at a fraction of the cost. It is a powerful, full-featured and complete end-to-end solution for Call Center companies or for businesses who need advanced features like:
  • ACD (Automatic Call Distribution)
  • IVR
  • WFM (Workforce Management)
  • CTI
  • Reports, Recording
  • Remote Agents
  • Disaster Recovery
With our Hosted Contact Center Solution you'll gain:
Complete Call Center Solution - technology combined with features designed to give reps and agents state-of-the-art communication tools
 
Increased Management Control - Managers will get a 360 degree view of their staff by looking at real-time dashboards and alerts. Monitor your call center or customer service statistics, call queues, staff performance and more.
 
Increased Customer Loyalty - Valuable reporting information will allow you to predict customer behaviour and plan accordingly increasing customer loyalty
 
Improved Productivity - Increase your Agent/Reps ability to provide first call resolution using best practices and our flexible work-flow agent scripting tools.
 

Spotlights

Industry Insight

Today's call centers are under pressure to contribute to the top-line revenue and botton-line profit. Research found that 69% of US business decision makers believe the contact center of a company is a "critical revenue generator". ITS Fiber Hosted Call Center leverages the "Cloud" model to deliver a customizable and easy to use call center software solution (powered by Telax).  We provide you with the tools to enhance your customer's experience, increase revenue, and deliver world class support.