Residential Services Terms & Conditions

Internet Polices

Internet Acceptable Use Policy

 

Anti-Spam Policy

ITS Telecommunications Systems, Inc.’s Unsolicited Bulk E-Mail Policy: ITS Telecommunications Systems, Inc. specifically does not authorize the use of its proprietary computers, servers, routers and computer network (“ITS”) to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to ITS subscribers (or to others). It is also a violation of ITS policy, and the law, to send or cause to be sent to, or through, the ITS network e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing. ITS considers such e-mail to be unlawful and a violation of our policy, and any attempt to send or cause such e-mail to be sent to, or through, the ITS network is unauthorized. Moreover, any e-mail relayed from a third party’s mail servers without the permission of that third party, or any e-mail that hides or obscures, or attempts to hide or obscure, the source of an e-mail also constitutes an unauthorized use of the ITS network. E-mail sent or caused to be sent to the ITS network that violates your agreement with ITS is also unauthorized. Nor does ITS authorize the harvesting or collection of screen names from ITS Online service for the purpose of sending unsolicited e-mail. Any such action also constitutes violation of ITS policy.

Limitations on Sending E-Mail

ITS reserves the right to investigate and shut down the e-mail account of any Customer who has sent e-mails to more than 50 recipients at any one time. ITS reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from entering, utilizing or remaining within the ITS network. Such action may include, without limitation, the use of filters or other network devices, immediate termination of ITS service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant any right to transmit or send e-mail to, or through, the ITS network, and in no event shall any failure by ITS to enforce this policy constitute a waiver of ITS’ rights. Unauthorized use of the ITS network in connection with the transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, including those provided by the Computer Fraud and Abuse Act (18U.S.C.§ 1030 et seq.); and various state laws.

E-Mail Alias Policy

ITS Telecommunications Systems, Inc. (ITS) will issue e-mail aliases based upon availability of the alias requested. If you surrender your alias by changing it, terminating your account, or because your account is terminated for cause, ITS shall not be obligated to reserve that alias for you or to receive or forward e-mails addressed to that alias. This policy may be changed without notice.

E-Mail Retention Policy

ITS Telecommunications Systems, Inc. (“ITS”) is committed to providing you with the best e-mail service possible. We are continually striving to improve the reliability, capacity and functionality of our e-mail service. To this end, we will provide each ITSpeed Internet customer with 1 Gb of storage space per email account. Once the storage limit is exceeded, all new e-mails will be blocked until customer initiated maintenance is performed.


Phone Polices 

Phone Bundles Services Terms



Standard (non-fiber service) Maintenance Support Plan Policies

Wire Support Plan

Inside Wire” is defined as: “All wiring in your home used for phone or Internet service beyond the ITS Network Interface Device (NID) or Optical Network Terminal (ONT) that operates your services.

The Wire Support Plan does not include installation of wire lines in an attic or within a wall and/or repair of customer-owned phone equipment or computer. In-attic or in-wall wire replacements are available for an additional fee. Condition of inside telephone wiring at customer’s location is subject to approval prior to customer receiving Wire Support Plan. Free premise visit must be made during normal business hours currently 8 AM to 5 PM, Monday - Friday. Wire Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.

Standard Internet Support Plan

Standard Internet Support Plan does not include: damage resulting from accidents, acts of God, alteration, misuse, tampering or abuse; failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; trouble due to interruption of commercial power or phone service. Plan does not include support and management of wireless home network. ITS Telecom reserves the option to use refurbished or new replacement equipment at their discretion. Plan does not include labor or material costs for repairs to customer-owned computers or other network equipment. Free premise visit must be made during normal business hours currently 8 AM - 5 PM, Monday - Friday. Standard Internet Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Additional fees may apply for any technical support and repair/replacement of any device not mentioned in this plan. Other restrictions may apply.

Ultimate Tech Support Plan

The Ultimate Fiber Support Plan includes all the features of the Standard Internet Support plan plus it covers remote tech support for Wi-Fi issues and free premise visits to diagnose Wi-Fi network problems.

Ultimate Tech Support Plan does not include: damage resulting from accidents, acts of God, alteration, misuse, tampering or abuse; failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; trouble due to interruption of commercial power or phone service. ITS Telecom reserves the option to use refurbished or new replacement equipment at their discretion. Plan does not include labor or material costs for repairs to customer-owned computers or other network equipment. Free premise visit must be made during normal business hours currently 8 AM - 5 PM, Monday - Friday. The Ultimate Tech Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current
published rate. Additional fees may apply for any technical support and repair/replacement of any device not mentioned in this plan. Other restrictions may apply.


Fiber Maintenance Support Plan Policies

Wire Support Plan

The Wire Support Plan covers only wiring inside customer residence for phone and/or Internet service. “Inside Wire” is defined as: “All wiring in the home used for phone or Internet service beyond the ITS Fiber Network Interface Device (NID) or Optical Network Terminal (ONT) that operates the telecom services.”

The Wire Support Plan does not include installation of wire lines in an attic or within a wall and/or repair of customer-owned phone, Internet or computer equipment. In-attic or in-wall wire replacements are available for an additional fee. Condition of inside telephone wiring at customer’s location is subject to approval prior to customer receiving Wire Support Plan. Free service call to diagnose an issue must be made during normal business hours currently 8 AM to 5 PM, Monday - Friday. Wire Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.

Whole Home Wi-Fi + Internet Support Plan

The Whole-Home Wi-Fi Support Plan includes; remote Wi-Fi troubleshooting, remote assistance connecting a customer’s wireless devices to ITS Broadband services, and remote assistance to optimize the performance of a customer’s in-home wireless network (at resident’s main service location*) This plan is only available for customers with an ITS provided GigaCenter wireless router/ONT and/or an 804 Mesh satellite unit(s). During the time that a customer is a Whole-Home Support Plan subscriber, ITS will replace or repair faulty GigaCenter or 804 Mesh satellite equipment at no cost to the customer should such equipment malfunction as a result of a manufacturer defect. The Plan does not cover damage to a GigaCenter wireless router or an 804 Mesh unit resulting from accidents, acts of God, alteration, misuse, tampering or abuse, failure of the customer to properly follow operation instructions provided at the time of installation or at a later date and issues due to interruption of commercial electric power. Plan does not include labor or material costs for repairs to customer-owned wireless devices, computers or any other customer-owned devices or equipment. Service calls for any other issues will be charged at ITS standard rates existing at the time of the call. Service calls after normal business hours may be available at higher rates. Other restrictions may apply.

*This plan covers assistance for the subscribing customer only and only for a customer’s main residence/address. Support to additional residences, buildings on property, etc. may incur additional fees. If additional 804 Mesh units are needed, an additional monthly $4.95 per unit fee applies.

Ultimate Tech Support Plan

The Ultimate Fiber Support Plan includes all the services, terms and conditions for both the Wire Support Plan and the Whole Home Wi-Fi and Internet Plan plus the following.

The Ultimate Fiber Support Plan also includes free technician service calls to customer premise to diagnose any phone or Internet issues. Technician service calls to customer premise supported in this plan must be made during normal business hours (currently 8 AM to 5 PM, Monday - Friday). Service calls after normal business hours may be available at higher rate. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.