Residential Services Terms & Conditions

Internet Polices

Internet Acceptable Use Policy

Net Neutrality

Currently ITS Telecom (d.b.a. ITS Fiber) monitors aggregate network utilization by sampling utilization, which is collected via SNMP traps, based on a five minute average. Traffic reports are reviewed monthly and bandwidth is allocated accordingly.


ITS Telecom (d.b.a. ITS Fiber) does not routinely monitor activity of the ITSpeed Internet service accounts for violation of Acceptable Use Policy, however, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our Internet service. In the event that a customer violate the Acceptable Use Policy, ITS Telecom may, without limitation, restrict your access to its network, require that you obtain Expanded Services, including upgrading you to a higher class of Internet service, or immediately suspend or terminate your ITS Internet service. A copy of the completed Acceptable Use Policy can be found here. We currently do not prioritize real time applications over non-real time.


Currently ITS provides our customers with an email filtering solution in an effort to protect customers from unwanted viruses and spam. Denial of service attacks are controlled by network devices.

Privacy Statement

ITS Telecommunications Systems, Inc. (d.b.a. ITS Fiber) and ITS Fiber, LLC are committed to protecting its users’ privacy. Users should review this privacy policy to better understand ITS’ views and practices, and how they pertain to them as users of ITS’ web service.

 

What information does ITS collect?

We may collect two types of information; personal information and non-personal information. “Personal information” refers to information that is particular to you, such as, your name, address, phone number, fax number, and e-mail address. “Non-personal information” refers to information that does not by itself identify a specific individual. This information may include the Web Site’s uniform Resource Locator (“URL”) that you just came from, what browser you are using and your Internet Protocol (“IP”) address.

How do we collect information from you?

We do not collect personal information on this site without your knowledge and active participation. In general, you can visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact ITS directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support. Information is collected on this site in the following ways:

• Browsing our site

We may collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the referring URL, your IP address, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.

• Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer hard drive. Our cookies do not contain any personally identifying information. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept cookies, you may not be able to register for e-mails or obtain remote access from ITS.

• E-mail

As noted above, on this Web site, you are given the opportunity to send e-mail to us. We retain information in any e-mail that you send to us, such as your name, e-mail address, address, telephone number, etc. We may periodically send you e-mails or other company information. We will not send you e-mails if you have previously requested us not to do so and/or have no registered to receive them. How is your personal information used? ITS hopes to serve as the starting point for all its users’ local online needs. More importantly, it wants to deliver a compelling online experience that will keep users coming back to visit the service again and again. ITS uses the information supplied to it as a means to personalize portions of the service. Some of these personalized services are made available directly by ITS, while others may be offered by its content partners. In addition, ITS analyzes and evaluates user preferences comments, and criticisms of its offerings in order to make improvements to the present and future versions of the service. ITS uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better site experience in the future.

Who is collecting your information?

While you are on the ITS Web site, ITS may collect non-personal and e-mail information. In addition, we will provide links in this Website to third party Websites. We are not responsible for the third party Websites. We urge you to review carefully the privacy policies posted on these sites.We cannot guarantee the accuracy of the information found on these sites. Please be aware that ITS does not control, nor are we responsible for, the privacy policies of third parties or their Websites. This Privacy Statement applies only to ITS and the information we collect on our site.

With whom do we share your information?

As described above, some of your information may be shared with third parties by navigating to the third party Web site. In addition and with your prior authorization, we may, in the future, need to share certain personal information with other affiliated companies with who we have established business relationships. ITS will never willfully disclose individually identifiable information about its users to a third party without first receiving that user’s permission unless ITS believes, in good faith, that the law requires it or to protect the rights or property of ITS.

How does ITS protect your personal information?

ITS takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. ITS takes special care to protect the safety and privacy of young people using its services. The ITS site does not knowingly collect information about children and the majority of its site is not specifically directed to children. ITS believes that children should get their parents’ consent before giving out any personal information. ITS encourages parents and legal guardians to participate in their child’s experience on its Web site. Children should always ask a parent for permission before sending personal information to ITS, or to anyone on the Internet.

How do you provide consent?

By using our Web site, you agree with ourPrivacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information.

How often are changes made to the Privacy Statement and how will you learn of the changes?

ITS reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other actions as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

Anti-Spam Policy

ITS Telecommunications Systems, Inc.’s Unsolicited Bulk E-Mail Policy: ITS Telecommunications Systems, Inc. specifically does not authorize the use of its proprietary computers, servers, routers and computer network (“ITS”) to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to ITS subscribers (or to others). It is also a violation of ITS policy, and the law, to send or cause to be sent to, or through, the ITS network e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing. ITS considers such e-mail to be unlawful and a violation of our policy, and any attempt to send or cause such e-mail to be sent to, or through, the ITS network is unauthorized. Moreover, any e-mail relayed from a third party’s mail servers without the permission of that third party, or any e-mail that hides or obscures, or attempts to hide or obscure, the source of an e-mail also constitutes an unauthorized use of the ITS network. E-mail sent or caused to be sent to the ITS network that violates your agreement with ITS is also unauthorized. Nor does ITS authorize the harvesting or collection of screen names from ITS Online service for the purpose of sending unsolicited e-mail. Any such action also constitutes violation of ITS policy.

Limitations on Sending E-Mail

ITS reserves the right to investigate and shut down the e-mail account of any Customer who has sent e-mails to more than 50 recipients at any one time. ITS reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from entering, utilizing or remaining within the ITS network. Such action may include, without limitation, the use of filters or other network devices, immediate termination of ITS service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant any right to transmit or send e-mail to, or through, the ITS network, and in no event shall any failure by ITS to enforce this policy constitute a waiver of ITS’ rights. Unauthorized use of the ITS network in connection with the transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, including those provided by the Computer Fraud and Abuse Act (18U.S.C.§ 1030 et seq.); and various state laws.

E-Mail Alias Policy

ITS Telecommunications Systems, Inc. (ITS) will issue e-mail aliases based upon availability of the alias requested. If you surrender your alias by changing it, terminating your account, or because your account is terminated for cause, ITS shall not be obligated to reserve that alias for you or to receive or forward e-mails addressed to that alias. This policy may be changed without notice.

E-Mail Retention Policy

ITS Telecommunications Systems, Inc. (“ITS”) is committed to providing you with the best e-mail service possible. We are continually striving to improve the reliability, capacity and functionality of our e-mail service. To this end, we will provide each ITSpeed Internet customer with 1 Gb of storage space per email account. Once the storage limit is exceeded, all new e-mails will be blocked until customer initiated maintenance is performed.


Phone Polices 

Phone Bundles Services Terms



Standard (non-fiber service) Maintenance Support Plan Policies

Wire Support Plan

Inside Wire” is defined as: “All wiring in your home used for phone or Internet service beyond the ITS Network Interface Device (NID) or Optical Network Terminal (ONT) that operates your services.

The Wire Support Plan does not include installation of wire lines in an attic or within a wall and/or repair of customer-owned phone equipment or computer. In-attic or in-wall wire replacements are available for an additional fee. Condition of inside telephone wiring at customer’s location is subject to approval prior to customer receiving Wire Support Plan. Free premise visit must be made during normal business hours currently 8 AM to 5 PM, Monday - Friday. Wire Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.

Standard Internet Support Plan

Standard Internet Support Plan does not include: damage resulting from accidents, acts of God, alteration, misuse, tampering or abuse; failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; trouble due to interruption of commercial power or phone service. Plan does not include support and management of wireless home network. ITS Telecom reserves the option to use refurbished or new replacement equipment at their discretion. Plan does not include labor or material costs for repairs to customer-owned computers or other network equipment. Free premise visit must be made during normal business hours currently 8 AM - 5 PM, Monday - Friday. Standard Internet Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Additional fees may apply for any technical support and repair/replacement of any device not mentioned in this plan. Other restrictions may apply.

Ultimate Tech Support Plan

The Ultimate Fiber Support Plan includes all the features of the Standard Internet Support plan plus it covers remote tech support for Wi-Fi issues and free premise visits to diagnose Wi-Fi network problems.

Ultimate Tech Support Plan does not include: damage resulting from accidents, acts of God, alteration, misuse, tampering or abuse; failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; trouble due to interruption of commercial power or phone service. ITS Telecom reserves the option to use refurbished or new replacement equipment at their discretion. Plan does not include labor or material costs for repairs to customer-owned computers or other network equipment. Free premise visit must be made during normal business hours currently 8 AM - 5 PM, Monday - Friday. The Ultimate Tech Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current
published rate. Additional fees may apply for any technical support and repair/replacement of any device not mentioned in this plan. Other restrictions may apply.


Fiber Maintenance Support Plan Policies

Wire Support Plan

The Wire Support Plan covers only wiring inside customer residence for phone and/or Internet service. “Inside Wire” is defined as: “All wiring in the home used for phone or Internet service beyond the ITS Fiber Network Interface Device (NID) or Optical Network Terminal (ONT) that operates the telecom services.”

The Wire Support Plan does not include installation of wire lines in an attic or within a wall and/or repair of customer-owned phone, Internet or computer equipment. In-attic or in-wall wire replacements are available for an additional fee. Condition of inside telephone wiring at customer’s location is subject to approval prior to customer receiving Wire Support Plan. Free service call to diagnose an issue must be made during normal business hours currently 8 AM to 5 PM, Monday - Friday. Wire Support Plan must be purchased prior to receiving free service call by ITS technician. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.

Whole Home Wi-Fi + Internet Support Plan

The Whole-Home Wi-Fi Support Plan includes; remote Wi-Fi troubleshooting, remote assistance connecting a customer’s wireless devices to ITS Broadband services, and remote assistance to optimize the performance of a customer’s in-home wireless network (at resident’s main service location*) This plan is only available for customers with an ITS provided GigaCenter wireless router/ONT and/or an 804 Mesh satellite unit(s). During the time that a customer is a Whole-Home Support Plan subscriber, ITS will replace or repair faulty GigaCenter or 804 Mesh satellite equipment at no cost to the customer should such equipment malfunction as a result of a manufacturer defect. The Plan does not cover damage to a GigaCenter wireless router or an 804 Mesh unit resulting from accidents, acts of God, alteration, misuse, tampering or abuse, failure of the customer to properly follow operation instructions provided at the time of installation or at a later date and issues due to interruption of commercial electric power. Plan does not include labor or material costs for repairs to customer-owned wireless devices, computers or any other customer-owned devices or equipment. Service calls for any other issues will be charged at ITS standard rates existing at the time of the call. Service calls after normal business hours may be available at higher rates. Other restrictions may apply.

*This plan covers assistance for the subscribing customer only and only for a customer’s main residence/address. Support to additional residences, buildings on property, etc. may incur additional fees. If additional 804 Mesh units are needed, an additional monthly $4.95 per unit fee applies.

Ultimate Tech Support Plan

The Ultimate Fiber Support Plan includes all the services, terms and conditions for both the Wire Support Plan and the Whole Home Wi-Fi and Internet Plan plus the following.

The Ultimate Fiber Support Plan also includes free technician service calls to customer premise to diagnose any phone or Internet issues. Technician service calls to customer premise supported in this plan must be made during normal business hours (currently 8 AM to 5 PM, Monday - Friday). Service calls after normal business hours may be available at higher rate. Cancellation of this support plan prior to the full term of customer’s service agreement is subject to a penalty fee at current published rate. Other restrictions may apply.