Residential Tech Support Plans

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Tech support and equipment plans for phone, Internet and Wi-Fi available for a low monthly fee.

Residential Fiber Support Plans

Silver and Blue Icon-wire

Wire
Support Plan

$4.95 per month

(Covers inside phone/Internet wiring and jacks only)

FREE Service Calls
to your location by ITS Technician to identify the source of an inside wiring issue

FREE Repair
of inside wiring and modular jacks.
Covers both phone and Internet inside wiring

Silver and Blue Icon-home Wi-Fi

Whole Home Wi-Fi 
Support Plan*

$6.95 per month

(Internet and wireless network support
for Fiber customers with GigaCenter gateway)

FREE GigaCenter Router*
and (1) 804 Mesh Satellite Unit**

Prompt Comprehensive Remote Support
most issues resolved in minutes

Remote Assistance with Connection
of additional wireless devices

FREE Net Valet Mobile App
to self manage your Wi-Fi network

FREE Repair or Replacement
of ITS provided equipment***

Silver and Blue Icon-bundle

Ultimate Tech
Support Plan*

$9.95 per month

(All support and maintenance covered in one plan)

ALL FEATURES
of the Wire Support Plan included

ALL FEATURES
of the Whole Home Wi-Fi and Internet Support Plan included

FREE Service Calls
to identify the source of phone, Internet and/or Wi-Fi issues

Best Value

* For new customers or customers who have not been upgraded to this advanced router. ** Additional access point unit that meshes with your router to enlarge your Wi-Fi network.
*** Covers GigaCenter router and 804 Mesh satellite unit(s) that are defective.


 

Residential Non-Fiber Service Support Plans

Silver and Blue Icon-wire

Standard Wire
Support Plan

$4.95 per month

(Covers inside phone/Internet wiring and jacks only)

FREE Service Calls
to your location by ITS Technician to identify the source of an inside wiring issue

FREE Repair
of inside wiring and modular jacks.
Covers both phone and Internet inside wiring

Silver and Blue Icon-home Wi-Fi

Standard Internet
Support Plan*

$7.95 per month

(For Standard high-Speed + Voice Customers)

ALL FEATURES
of the Wire Support Plan included

FREE Service Calls
to your location by an ITS Technician to identify the source of a phone, Internet connectivity or computer issue.*

FREE Repair or Replacement
of ITS Telecom provided modem or wireless router found to be defective. *

*(DOES NOT include repair or replacement
of any customer-owned equipment or computers.)

Silver and Blue Icon-bundle

Ultimate Tech
Support Plan*

$9.95 per month

(All support and maintenance covered in one plan)

ALL FEATURES
of the Standard Internet Support Plan included

Remote Technical Support
for Wi-Fi issues

FREE Service Calls
to identify the source of Wi-Fi network issues

Best Value